Refund Policy

Last Updated: January 15, 2025

1. Introduction

TechHorizon Academy is committed to student satisfaction and educational excellence. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our courses and services.

Company Details:
TechHorizon Academy
Registration Number: 77756812
Registered Address: 664 Kelly Key, Philipbury, SE15 6FE, United Kingdom
Email: [email protected]
Phone: +443982931450

2. Money-Back Guarantee Period

2.1 Eligibility Criteria

To qualify for a full refund within the 14-day period, you must:

• Submit your refund request within 14 calendar days from the date of enrollment
• Have accessed less than 25% of the course content
• Not have downloaded or copied course materials extensively
• Not have completed or submitted final assessments or projects
• Not have received a certificate of completion
• Provide a brief reason for the refund request

2.2 Exclusions from 14-Day Guarantee

The following are not eligible for the 14-day money-back guarantee:

• Courses purchased at a promotional discount of 50% or more
• Bundled course packages (separate refund terms apply)
• Courses purchased with a payment plan (after first payment is processed)
• Courses where more than 25% of content has been accessed
• Corporate or group enrollments (subject to separate agreement)
• Services marked as "non-refundable" at time of purchase

3. Refund Timeframes and Conditions

4. Specific Course Type Policies

4.1 Self-Paced Online Courses

• 14-day money-back guarantee applies
• Refunds processed within 7-10 business days
• Access revoked immediately upon refund approval

4.2 Live Instructor-Led Courses

• Full refund if cancelled at least 7 days before course start date
• 50% refund if cancelled 3-7 days before start date
• No refund if cancelled within 3 days of start date
• No refund after course has commenced (unless exceptional circumstances)

4.3 Bootcamp Programs

• Full refund if cancelled at least 14 days before program start
• 50% refund if cancelled 7-14 days before start
• No refund if cancelled less than 7 days before start
• No refund after first session attendance

4.4 Subscription-Based Services

• Cancel anytime before next billing cycle
• No refunds for partial months
• Access continues until end of current billing period
• Annual subscriptions: Prorated refund for unused months (minus 20% processing fee)

5. Non-Refundable Items and Services

The following items are non-refundable under all circumstances:

• Exam and certification fees paid to third-party providers
• Downloadable resources once accessed
• One-on-one mentoring sessions once scheduled or conducted
• Career coaching and resume review services once delivered
• Administrative and processing fees
• Services explicitly marked as "final sale" or "non-refundable"
• Gift vouchers and promotional codes (unless legally required)

6. Technical Issues and Service Interruptions

6.1 Platform Technical Problems

If you experience significant technical issues that prevent course access:

• Report the issue to our support team within 48 hours
• We will work to resolve technical issues within 5 business days
• If unresolved, we will offer: course extension, course transfer, or full refund
• Minor interruptions (less than 24 hours) do not qualify for refunds

6.2 Course Cancellation by TechHorizon Academy

If we cancel a course:

• You will receive a full refund automatically
• Alternative course options will be offered
• Refund processed within 7 business days
• We are not liable for any consequential damages

7. How to Request a Refund

7.1 Refund Request Process

1. Submit Request: Email [email protected] with subject line "Refund Request - [Your Name] - [Course Name]"
2. Provide Information:
   • Full name and email address used for enrollment
   • Course name and enrollment date
   • Order/transaction number
   • Brief reason for refund request
3. Verification: We will verify your eligibility within 3 business days
4. Approval/Denial: You will receive notification of decision via email
5. Processing: Approved refunds are processed within 7-10 business days

7.2 Required Documentation

Depending on the refund reason, you may need to provide:

• Screenshots of technical issues (for technical problems)
• Medical certificates (for medical emergencies)
• Supporting documents (for exceptional circumstances)

8. Refund Processing

8.1 Processing Time

• Review Period: 2-3 business days for request review
• Approval to Refund: 7-10 business days to original payment method
• Bank Processing: Additional 3-5 business days depending on your bank

8.2 Refund Method

• Refunds are issued to the original payment method used for purchase
• Credit card refunds: Returned to the card used
• PayPal payments: Refunded to PayPal account
• Bank transfer payments: Refunded to originating bank account

8.3 Processing Fees

• Payment processing fees (typically 2-3%) are non-refundable
• International transaction fees are non-refundable
• Currency conversion fees are not refunded

9. Course Transfers and Credits

9.1 Course Transfer Policy

Instead of a refund, you may request to transfer to a different course:

• Available once per enrollment within 30 days of original purchase
• Price difference must be paid if transferring to a more expensive course
• No refund of difference if transferring to less expensive course
• Subject to availability and eligibility requirements

9.2 Course Credit

After the refund period, we may offer course credit:

• Valid for 12 months from issue date
• Can be applied to any course of equal or lesser value
• Non-transferable and non-refundable
• Cannot be combined with other promotional offers

10. Exceptional Circumstances

11. Dispute Resolution

If you are not satisfied with our refund decision:

1. Internal Review: Request escalation to management for review
2. Mediation: We encourage resolving disputes through mediation
3. Consumer Rights: You may have statutory rights under UK consumer protection laws

12. Payment Plan Refunds

For courses purchased through payment plans:

• Refund requests processed only after all installments are paid
• Refund eligibility based on time of full payment, not initial enrollment
• Cancellation before full payment: Remaining balance becomes immediately due
• 14-day guarantee applies from date of final payment

13. Corporate and Group Enrollments

Corporate and group bookings follow separate refund terms:

• Subject to terms outlined in corporate training agreement
• Contact our corporate sales team for specific policy details
• Minimum cancellation notice periods apply
• Partial refunds available for reduced participant numbers

14. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website with an updated "Last Updated" date. The policy in effect at the time of your purchase will govern your enrollment. Material changes will be communicated via email to enrolled students.

15. Contact Information

16. Consumer Rights

This Refund Policy does not affect your statutory rights under UK consumer protection law. If you are a consumer, you have certain legal rights regarding refunds for defective or mis-described services. For more information about your consumer rights, visit the Citizens Advice website or contact the Competition and Markets Authority.

17. Acknowledgment

By enrolling in TechHorizon Academy courses, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy forms part of the Terms and Conditions governing your use of our services.

This Refund Policy is effective as of the date stated above and applies to all course enrollments at TechHorizon Academy.